Customer Service

The Charter sets out the customer service standard anyone who contacts us can expect from any member of our staff, our privacy policy, our complaints procedure and our members’ obligations to our staff.

We welcome feedback, both positive and negative. Our complaints procedure chart shows how your complaint will be dealt with.

For any more information about our Customer Services Charter or our complaints process, please contact us either via email, or by phone on + 44 (0) 1344 630 700.