Making a complaint

Here at the CIOB, we are passionate about what we do – and that includes providing outstanding service to all of our customers.  

As part of our efforts to continually improve, when things haven’t gone as well as we would have liked, we will investigate further so that we can understand what happened and put it right. If you do raise a complaint about either (i) CIOB product and/or service or (ii) a Member, or Chartered Building Company or Consultancy (CBC), you can be assured that we take this very seriously and will work hard to provide a solution as effectively and efficiently as we can.