Support for Clients

Support for Clients

We are here to help, signposting you to useful information and guidance to help you plan and manage your construction project effectively.

Being a construction client isn’t just about creating the right building for the right price within the right time frame. It is also an opportunity to contribute to solving some of society's biggest economic, ethical and ecological problems.

Clients need to coordinate a complex web of resources involving a team of professionals, all amid considerable uncertainty. Regardless of project size or type, this is even more challenging if you have no professional training and only limited experience.

We are here to help you, signposting you to useful information and guidance to help you plan and manage your construction project effectively.

Homeowner Clients

Embarking on a construction project for your home can be an exciting yet daunting prospect. To help you navigate the process, we have gathered together FAQs and practical tips to ensure a smooth and successful experience from the start.

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Professional Clients

CIOB members are qualified construction management professionals who uphold the highest standards in construction. They will bring valuable skills and experience to your construction team.

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CIOB Client Steering Group

Established in 2021 and comprising influential clients and client representatives (see below), the Client Steering Group (CSG) has an overarching remit to steer and oversee the development of CIOB’s client strategy, which was initiated by CIOB Past President, Mike Foy OBE MBA FCIOB FCMI, who made ‘clients’ his presidential theme

The aim is to engage construction clients (of all kinds) by offering best-practice advice on how to improve project outcomes. This puts CIOB at the heart of the culture change needed in the industry and positions CIOB membership as a quality differentiator in the market for construction professionals.

CSG is chaired by Ayo Allu FCIOB MAPM, with the support of Vice Chair Jennifer Makkreel, MCIOB, and is managed by Linda Stevens, CIOB’s Head of Client Development. Linda is responsible for delivering the CIOB’s Client work, a key priority under the theme of Modern Professionalism in the CIOB’s five-year corporate plan.

A new client ‘hub’ on the CIOB website was launched in March 2023, bringing together a wide range of resources to support all types of clients whether they are homeowners or working in a professional capacity. At its heart is a CIOB Client guide for professional clients: Leading Projects in the Built Environment  and a set of FAQs for homeowner clients All our resources for clients foster the spirit of collaboration that is so critical to modern professionalism.

CSG Members

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Ayo Allu FCIOB MAPM

Principal Consultant, AAA Project Services, CIOB Client Champion, Chair of CIOB Client Steering Group

Jennifer Makkreel MCIOB

Associate Director of Capital Projects, University of Oxford, Vice Chair of Client Steering Group, CIOB Client Champion

Jon Enever

Chief Client Officer, Gleeds, Member of Client Steering Group, CIOB Client Champion

Virginia Borkoski FCIOB, AIA, RIBA

Former CIOB Trustee, Member of Client Steering Group, CIOB Client Champion

Graham Lewis MBA (Distinction) BSc (Hons) MCIOB

Chief Officer University Environments and Property, Cardiff Metropolitan University, CIOB Client Champion, Member of Client Steering Group

Paul Chandler

Formerly Executive Managing Director, Wates Construction Group, CIOB Client Champion, Member of Client Steering Group