Get in Touch

We work hard to provide you with the highest standard of customer service.

Here at the CIOB, our Member & Customer Service team are on hand to help with any queries or support that you might need. We are committed to providing you with the highest standard of customer service and providing an efficient and helpful service to our customers.

Our Member & Customer Service Charter sets out our vision to put our customers first, as well as informing you of what can be expected from us.

On this page, you can find answers to the most common questions our customers have, as well as get in touch with us if you need further support.

Frequently asked questions

Can our chatbot answer your questions?

Do you have questions about membership, learning or anything else? Our chatbot might be able to help you. It's available 24/7 and it's constantly learning and becoming more efficient. Click on the chat icon in the bottom right corner of your screen.