Get in Touch
Get in Touch
To support your journey with the Chartered Institute of Building, we've compiled answers to the questions we’re asked most often — whether you're considering membership, exploring qualifications, or looking for guidance on your next steps.
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Contact By Phone
Telephone: +44 (0)1344 630700
Hours: Monday - Thursday 9am - 5pm GMT and Friday 9am - 4:45pm GMT
Contact By Email
General enquiries: [email protected]
Press contacts: [email protected] and [email protected]
Find out more
Our Locations
We are global. Our offices are based internationally, within reach of our members everywhere.
Training and Qualifications
We offer three regulated qualifications, designed to support professionals in the construction industry:
- Level 4 Certificate in Construction Site Management
Learn More - Level 6 Certificate in Fire Safety in Construction
Learn More - Level 6 Diploma in Building Safety Management
Learn More
All our courses are delivered via distance learning, providing flexibility and accessibility for learners.
- Once enrolled, you will receive access to our Learning Management System (Moodle).
- Moodle contains all e-learning materials, reading resources, and assignment/exam guidance.
- Course materials are released progressively, allowing you to engage with the content, interact with trainers, and review case studies. The course timetable is available on Moodle.
- Trainers are available for support via the discussion forum, monitored weekly.
- Live webinars take place at the end of each unit, where trainers review content, assessment requirements, and answer any questions.
Assessment Methods:
If you are enrolled in any of the following courses, you will complete an assignment:
- Level 4 Certificate in Construction Site Management – More Info
- Level 6 Certificate in Fire Safety in Construction – More Info
- Level 6 Diploma in Building Safety Management – More Info
For the Chartered Membership Programme, an exam is required. Exam fees must be paid directly to the awarding body. More Info.
Certificate Processing:
- Certificates can only be claimed once all units are successfully completed and passed.
- It may take up to 10 weeks after course completion to receive your certificate.
Yes, we offer three accredited qualifications. All other courses are approved by the CIOB Academy.
Yes, the Level 4 Certificate in Construction Site Management supports applications for the CSCS White Card.
- Full-day courses: 10:00 AM – 4:00 PM
- Half-day courses: 10:00 AM – 1:00 PM
Yes, course schedules can be found on the CIOB Academy website.
Once you are enrolled and receive your login credentials, you can access your course materials on Moodle via the email address used for registration.
We provide a range of courses covering:
- Construction Management
- Fire Safety & Building Safety
- Project Leadership & Business Skills
- Technical & Regulatory Training
- Digital & Modern Methods of Construction
Yes, we provide group booking discounts. Please contact the CIOB Academy for details.
Yes, we can provide progress reports to help track employee activity and course completion.
Yes, we offer in-house training. Contact the CIOB Academy for more details.
Yes, we can tailor training to suit your organisation by aligning content with job roles and industry requirements.
Yes, we can develop customised training solutions. We will provide a Training Needs Analysis form to assess your requirements before developing a tailored course.
Yes, we provide SCORM files for e-learning courses, allowing integration into your Learning Management System.
Yes, we have funding and grant options available. Please contact the CIOB Academy for more details.
Tomorrow's Leaders
Tomorrrow's Leaders is a cross-membership community within CIOB. It focuses on building professionalism and enhancing the pipeline of high-quality construction talent. The community delivers activities to empower, influence and support community members at every stage of their career, as well as providing support to influencers and supporters of the next generation of construction industry professionals, who may be external to CIOB membership.
Everyone! TL support for the development of the pipeline of construction talent reaches across these stakeholders: teachers and students in schools and colleges, academics and students in higher education, current and retired members, company members and industry.
The community is open to all CIOB members to opt in; student members are automatically opted in and all those sitting in other grades can opt in using this form, found on the TL page of the CIOB website.
Being a part of the community provides:
- Access to a professional network of industry specialists at all stages of your career.
- Personal, technical and managerial learning and developmental opportunities.
- A platform to voice your views on the future of the built environment.
The opportunity to request or contribute to resources and services to promote the built environment.
In addition, those opted in will benefit from regular communications highlighting news, opportunities, CPD, products and services and more.
If you are a CIOB member, please visit the CIOB Members’ Portal ‘communities’ space where you can find out how you can engage in the TL Community. This could include applying for a TL Rep role on a Hub Committee or a TL Champion role, attending an event, becoming a mentor or mentee or joining the community on the CIOB Connect mobile app. If you are not a member but would still like to discuss how you can play a role or what we can support you with, contact us at [email protected] or contact your local CIOB Hub and we would be happy to guide you.
Hosting/ supporting an event; requesting a CIOB presentation, encouraging sign up as TL Community members, as TL Reps, as TL Champions or as CIOB Construction Ambassadors (through STEM) are just some of the ways an employer could get involved. Please contact your local CIOB Hub to discuss further.
In the TL Resources category of the CIOB Connect mobile app there are several resources available. If you can’t find what you are looking for contact us at [email protected].
We would love for you to become a CIOB Construction Ambassador!
Based in the UK or Northern Ireland? Sign up today through the STEM Learning platform. This platform will provide you with a DBS check along with a range of resources to support you in reaching those in schools, colleges and early careers. When signing up for the first time ensure you state you are part of the CIOB so we can keep track of your activity and the impact you will be having. If you have signed up previously but are not linked to the CIOB you can edit your profile by visiting the ‘skills & qualifications’ tab.
Based outside of the UK & Northern Ireland? Contact your local CIOB Hub to find out how you can engage. We are looking for potential partnerships with organisations, like STEM Learning, across the globe, so if you can help us with this or can recommend suitable organisations, we would love to hear from you.
To support you in this role take a look at some of the CIOB resources, including our Think Construction toolkit, by visiting CIOB Connect.
Contact a member of local CIOB Hub staff to discuss this further.
Contact Sophie Cox, Product Owner - Tomorrow’s Leaders at [email protected]
Ensure you join CIOB Connect where you will find a ‘Forum’ tab, allowing you to communicate with other members across a range of categories including TL. We also encourage you to utilise social media channels such as CIOB regional LinkedIn groups.
We would love for you to share your local activity across all available channels one of those being CIOB Connect. Locate the TL Community category on CIOB Connect and the thread titled, ‘Tomorrow’s Leaders activity across the Globe’. Share a short summary of activity with photos where possible. You can also share across social media, using #ciob #tomorrowsleaders.
Mentoring
For the Professional Review mentoring programme:
You will need to be an Applicant, on the Qualified & Experienced Practitioner, Experienced Practitioner or Educator Pathway
For the Fellowship mentoring programme:
You will need to be a Chartered Member or on the Direct to Fellow Pathway. To be eligible for the Fellowship programme, you will first need to complete the eligibility form and send this to [email protected]. If you receive confirmation that you meet the criteria, you can then apply.
For the Self-Development programme:
You will need to be on the Self-Development or Knowledge Development Pathway
For the Chartered Environmentalist programme:
You will need to be a Chartered Member or a Fellow of the CIOB
Our mentoring service is a benefit of membership and is free for CIOB members on a suitable pathway.
To be a mentor for the Professional Review programme:
Member (MCIOB) or Fellow (FCIOB)
To be a mentor for Fellowship programme:
Fellow (FCIOB) and must have completed the Fellowship application form from May 2024
To be a mentor for Chartered Environmentalist programme:
Member (MCIOB) and must have achieved Chartered Environmentalist (CEnv) or Fellow (FCIOB) and must have achieved Chartered Environmentalist (CEnv)
To be a mentor for the Self-Development programme:
Member (MCIOB), Retired Member (RetMCIOB), Fellow (FCIOB) or Retired Fellow (RetFCIOB)
Yes, mentoring counts towards CPD as both a mentee or a mentor.
The CIOB Mentoring Service has been created to support members on their journey to achieve chartered membership.
Yes. If you are looking for a mentor within a specific field there is an option to search through all mentors. This can be accessed in PushFar by clicking on the magnifying glass icon.
Yes, we can manually match you with a mentor. Please email the CIOB Mentoring Service team ([email protected]) to arrange this. The team will look at your profile and reach out to a mentor they deem suitable. Please note that using this method can take up to 7 working days to find a mentor.
We take the safety of our Mentees and Mentors very seriously. If you have had a bad experience with either your Mentor or Mentee, please get in touch with the CIOB Mentoring Service team - [email protected].
Please be reassured that inappropriate language and actions will not be tolerated and as per our Governance Policy and individuals in breach of our policies could be removed from membership as a result. For more information, please refer to our Complaints procedure.
CIOB Assist
CIOB Assist is a support service to help CIOB members and their families who are facing financial hardship, career challenges, or personal difficulties.
CIOB Assist is available to all current and former CIOB members, their dependents and CIOB staff, who are experiencing financial hardship or other personal difficulties.
CIOB Assist offers:
- Financial assistance and hardship grants
- Mental health and wellbeing support, therapy and resources
- Career guidance and re-employment assistance
- Advice on financial planning and budgeting
You can apply by completing the financial or mental health support online application form available on the CIOB Assist website. You can also contact CIOB Assist directly for applications or more information [email protected].
Yes, depending on the type of assistance requested, you may be asked to provide:
- Proof of membership (current or past)
- Financial statements or evidence of hardship
- Medical or personal circumstances documentation (if applicable)
Processing times vary based on the complexity of your application, but most are reviewed within a week. CIOB Assist aims to respond as quickly as possible to urgent cases.
Yes, CIOB Assist provides access to counselling and mental health resources for members struggling with stress, anxiety, or other personal challenges.
CIOB Assist does not provide direct legal advice but may refer you to specialist services that can help with employment law, debt advice, and other legal matters.
Yes, all applications and communications with CIOB Assist are handled with strict confidentiality.
CIOB Assist is funded by generous donations from members who want to support their fellow professionals in need.
Yes! You can support CIOB Assist by making a donation, fundraising, or spreading awareness of the service. Visit the CIOB Assist website for more details on how to contribute.
You can reach out to CIOB Assist at [email protected] or visit the CIOB Assist website.
Graduations
Please order directly from Ede & Ravenscroft
Please select CIOB England or CIOB Ireland dependent on your graduation location.
No, only a robe is needed.
In London UK & Ireland. View here.
Yes, we can assist with a visa letter of invitation.
All Graduates are welcome to bring guests – we ask a maximum of 3 guests per graduate, but we can manage special requests for more guests based on attendance numbers.
No, you will need to have received your confirmation of membership upgrade before booking
The venue does not have parking in London but there are two NCP car parks close by in Finsbury Square and London Wall, as well as parking meters in Finsbury Circus.
Yes, we have a professional photographer who will be taking photos throughout the day. Your ticket also includes a Portrait photograph which will be sent to you after the event.
The agenda for the day can be found on the website.
It’s important to arrive on time; the toastmaster will run through everything in detail once everyone has arrived.
Yes, we welcome the whole family to attend, please be aware the ceremony lasts approx. 1 hour. We do have colouring activities available to help entertain young children.
Yes, we make sure all our venues are fully accessible.
Fellowship
Candidates applying for Fellowship may apply to upgrade from MCIOB or they may be non-members and can apply directly. The entry requirements are that candidates must be in a senior leadership role that has significant strategic responsibilities for people and organisations.
They must also have responsibilities that extend to working with sector stakeholders. If you are applying as a Non-Chartered Member, you must hold a level 6 qualification such as a UK bachelor's degree or equivalent. This could be any level 6 academic, vocational, or professional qualification and does not necessarily need to be construction related. We recognise a range of other professional body memberships such as RICS, ICE, CIM or APM for example, as an equivalent to a level 6 qualification. We do require evidence of this entry requirement along with your completed Fellowship Eligibility Form.
You will first need to apply for the Fellowship by completing the eligibility form. If successful, you will receive email communication with our upcoming workshop dates and booking links.
Our mandatory workshops are held twice a month and run from 9.30am – 12.00pm UK Time. You will receive the workshop agenda once your booking has been confirmed.
All workshops are held online via Microsoft Teams.
Yes. Once you are registered on the programme and have attended the mandatory workshop, you will receive an email with all supporting documents and your login details to access Moodle.
Moodle is a learning portal which holds many resources to support you through the Fellowship programme.
Yes. The Fellowship Team are here to support you throughout your Fellowship journey. The team are happy to review one draft written application and will provide constructive feedback. We have a Mentoring platform, and details of this service are provided after attending the mandatory workshop.
The Fellowship fees are available via the CIOB website Pathways, Fees & Subscription | CIOB. For 2025, the workshop fee is £171 for all candidates, and the final assessment fee will be provided when you submit your written application.
Yes, we have discounts and concessionary rates available for a variety of situations. Please contact the Fellowship Team for more details.
Apprentices
Details of EPA requirements and assessment methods can be found here.
Once the gateway has been triggered, your Live Knowledge Test will be available.
You will arrange your Professional Discussion directly with your allocated independent End-point assessor.
Yes! You will be eligible for CIOB Membership and all the benefits that come with it. The EPA Team will provide you with an application form once your result has been finalised.
Policy Development
You can learn more about how CIOB seeks to influence government, industry and other stakeholders here.
You can become involved with our hubs, ambassadors, policy committees and other work here.
Not directly, no as we are not a trade body.
Virtual Events
Yes, all conference recordings will be added to The Academy and shared via the Cvent on demand function. CIOB add all free content to our CIOB Youtube playlist.
All links are sent via email prior to the event. A reminder email is also sent before the event starts.
Cvent will send a registration confirmation email that contains an ‘attendee link’ which will give you access to the event website. You will be prompted to enter your first name, last name, and email address. You will be sent an email containing a verification code – enter this code and click ‘Log in’.
CIOB use Cvent and Teams Webinar.
Conferences
Yes. When registering make sure to choose ‘pay by invoice’ and the CIOB finance team will follow up by email for payment.
This can be accessed via the Eventbrite confirmation email that you will receive after booking.
Please contact the events team at [email protected] for a refund to be processed. Refunds take 3-5 working days to complete.
All booking and ticket information will be emailed to your registration email address. Please note tickets do not need to be printed for events.
EPA - First Assessment - Knowledge Test
You can sit multiple Mock test, you are only required to pass 1 mock test.
The test must be taken in a suitable venue agreed by CIOB.
You only need your Laptop/computer, you must be in a room on your own, with no other devices or resources – the test is a closed book exam.
CIOB will provide your result to via email within two/three working days.
The second attempt is based on how many marks you failed by. Additional learning might be required before a resit can be taken.
CIOB will supply feedback on failed tests. You are required to request feedback by emailing [email protected]
EPA - Appendix A
Appendix A is based on real life work projects that you have been involved with over the duration of your apprenticeship.
Yes, you can refer to more than one project example for your Appendix A. Please ensure that you detail the projects within the title and throughout your Appendix A document.
Yes, this is fine as long as you feel you have gathered enough evidence to meet your KSBs.
EPA - Appendix B - Written Project Report
Evidence must be related to the project you are using for your End-point Assessment.
No, but this does go towards your End result.
You can reference these how you like, EV1, EV2, EV3 etc but they must be saved in a zip folder with the same reference number.
The Employer Authenticity Statement needs to be completed and signed by your manager/mentor, the statement needs to confirm that they have read through both your
Appendix B and the supporting evidence and can confirm that everything you have produced is all your own work and they are confident that you have met all the KSBs.
CIOB independent End-point assessor will send you feedback, you need to sign this and send to [email protected] and your assessor, CIOB will contact your employer to gain authority for a resit or retake.
EPA - Appendix C
You only need to use examples of the KSBs assigned to this assessment method. It is an opportunity for you to showcase everything you have learned, and how competent you are at your job throughout the entire apprenticeship journey.
Yes, you are allowed to have a copy of your populated Appendix C with you throughout your Professional Discussion and you can refer to it at any time.
Apprenticeship Training Providers
- Level 3 Construction Support Technician.
- Level 4 Construction Design and Building Technician.
- Level 4 Construction Quantity Surveying Technician.
- Level 4 Construction Site Supervisor.
- Level 6 Construction Quantity Surveyor.
- Level 6 Construction Site Management.
- Level 6 Design and Construction Management.
We need all apprentices registered on the ACE360 system within the first 3 months of the ILR specified first day of the practical period.
We contact the apprentices when they are first registered on ACE360 and then again 4 months prior to the expected gateway date.
Apprenticeship Standard EPA fees
L6 Construction Site Management £2,000
Resit fees
Knowledge Test (1st resit free) £50
Project £200
Professional Discussion £400
L6 Design and Construction Management £2,000
Resit fees
Knowledge Test (1st resit free) £50
Project £200
Professional Discussion £400
L6 Construction Quantity Surveyor £2,000
Apprenticeship Standard EPA fees
L6 Construction Site Management £2,000
Resit fees
Knowledge Test (1st resit free) £50
Project £200
Professional Discussion £400
L6 Design and Construction Management £2,000
Resit fees
Knowledge Test (1st resit free) £50
Project £200
Professional Discussion £400
L6 Construction Quantity Surveyor £2,000
Resit fees
Knowledge Test (1st resit free) £50
Project £200
Professional Discussion £400
L4 Construction Site Supervisor £1,000
Resit fees
Knowledge Test (1st resit free) £50
Project £200
Professional Discussion £400
L4 Construction Quantity Surveying Technician V1.1 £1,000
Resit fees
Knowledge Test (1st resit free) £50
Project £200
Professional Discussion £400
L4 Construction Design and Build Technician V1.1 £1,800
Resit fees
Knowledge Test (1st resit free) £50
Project with Q&A session £400
Professional Discussion £400
L3 Construction Support Technician £1,300
Resit fees
Technical report project with Q&A session £400
Professional interview with a portfolio of evidence £400
Knowledge Test (1st resit free) £50
Project £200
Professional Discussion £400
L4 Construction Site Supervisor £1,000
Resit fees
Knowledge Test (1st resit free) £50
Project £200
Professional Discussion £400
L4 Construction Quantity Surveying Technician V1.1 £1,000
Resit fees
Knowledge Test (1st resit free) £50
Project £200
Professional Discussion £400
L4 Construction Design and Build Technician V1.1 £1,800
Resit fees
Knowledge Test (1st resit free) £50
Project with Q&A session £400
Professional Discussion £400
L3 Construction Support Technician £1,300
Resit fees
Technical report project with Q&A session £400
Professional interview with a portfolio of evidence £400
CIOB will send invoices when payment is due. CIOB require PO numbers supplied to [email protected] where applicable.
CIOB use a system called ACE360. The system is used to register all apprentices and training providers can view which assessments have been completed and EPA outcomes.
CIOB provide all apprentices with comprehensive Toolkits that will support them throughout the entire EPA process.
Details of EPA requirements and assessment methods can be found here.
Workshops are available and can be booked in with us directly via email [email protected].
Yes, apprentices can contact us at any time on [email protected].
Apprentices have different timeframes to complete their EPA. Further details can be found here.
Yes, this is to be done on ACE360 and must be completed by the Training Provider.
Tokens are transferred from CIOB to the training providers ACE360 account. Token requests need to be made by emailing [email protected].
If the apprentice withdraws before going through gateway you will need to withdraw them from ACE360 and notify [email protected], if this occurs after gateway has been triggered the apprentice will need to be marked as EPA failed due to the EPA starting. You will need to confirm the withdrawal via ACE360 and notify CIOB by emailing [email protected].
If an apprentice fails an element of the EPA, we will inform both the apprentice and the employer. The employer will need to confirm via email if they require a resit or retake and accept the resit fees. CIOB will raise an invoice for the fees and inform the apprentice that they can proceed with the resit/retake.
Once an apprentice completes their EPA CIOB will send an email to the training provider, the apprentice and employer confirming the overall grade. This email will also contain a copy of the apprentice's CIOB Certificate of achievement.
Customer Services
CIOB offer several grades of membership, designed to support you through every stage of your career in the built environment, from a student to a senior professional. You can find out more about our grades of membership here.
Our memberships run from January to December each year, so if you join us after January, you will pay a pro-rated fee the year you join.
We will contact you towards the end of the year when it's time to renew. To renew, simply log in to your membership portal account or you can call us to make a payment.
If you're thinking of upgrading or switching your membership, please check the criteria via our website.
You can then easily apply via your membership portal. Our team will the review your application and advise of any fees to be paid.
Click on the 'Forgtten password' link on the portal log in page. You will then be sent an email to the primary email registered on your account to reset your password.
Yes - once you've paid, all of your invoices are stored in your membership portal account, under the payments section.
You can update your details by logging into your membership portal account.
Yes - we offer a range of discounts, depending on your situation, you can find out more information by logging into your portal account. We also offer regional discounts and you can find out more by visiting here.
Once your application has been submitted and paid for, it will go into a queue to be processed, and we will review your academic award and experience. This can take up to two weeks.
Certificates are awarded to MCIOB, FCIOB and TechCIOB. if you have achieved one of these membership levels, then we order these from our external printing company. If you are UK based then the certificate will take between 6-8 weeks to be received. If you are based internationally then it can take between 8-12 weeks to be received.
Please email [email protected] who will send you a form you will need to complete in order for us to rectify on our system.
Yes - please contact CIOB Assist.
CIOB Assist offers support to CIOB members and their families. We can provide financial assistance, professional advice, mental health support, resources and information when needed the most. Please note all enquiries are 100% confidential.