Job Title: Professional and Technical Review Advisor
Location: Bracknell /Hybrid working
Department: Education
Working Hours: Full Time, 36 hours per week
Contract Type: FTC up to February 2026

About Us

Do you want to work for a global professional membership organisation where you will be able to see the tangible impact of your work on the world, we all live in? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), and we are at the heart of a management career in construction. 

We are the world's largest and most influential professional body for construction management and leadership, and our members work worldwide in the development, conservation and improvement of the built environment. Perhaps most importantly, we are tasked with promoting good practice within our industry to improve quality of life for every one of us.

About the Role

We’re looking for a Professional and Technical Review Advisor to provide the delivery of a high level of customer service to members and potential members applying for the chartered and technical membership.

Key Responsibilities will include:

• Co-ordinating an end-to-end application process, ensuring an excellent level of customer service, support and guidance is provided to candidates.
• Advising candidates regarding their application – fees, missing documents, quality, timescales and qualifications.
• Making a judgement regarding an application and deciding when additional support is required for applications that are below standard by providing guidance for revisions.
• Acting as a designated point of contact for assigned applicants; overseeing their application from beginning to end and ensuring a consistent, high-quality experience is delivered throughout.
• Challenging assessors on batches not returned within give timescales and pass to the Professional and Technical Review Manager where problems persist
• Maintaining accurate records on the CRM, while ensuring compliance with GDPR.

About You

The ideal candidate will have the following skills and experience:

• Excellent customer service skills
• Excellent verbal and written communication skills
• Administrative experience in a similar role
• Ability to manage own workload and prioritise.
• Good Interpersonal Skills
• Ability to work methodically
• IT literate in database use, Word and Outlook

Why Work For Us?

We offer not only the opportunity to make a real difference through your work but also a friendly, flexible, and supportive working environment. Here’s what you can expect:

• A Competitive Salary
• Generous Benefits Package:
  o    25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure.
  o    Private pension scheme with employer contributions and free pension advice.
  o    Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback).
  o    Enhanced family-friendly policies and life assurance.
  o    Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders.
• Development Opportunities: Learning and development tailored to your career growth.
• Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity.
• Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing.
  We are proud to say that we hold a Gold Investors in People Award – which we really hope will show you our commitment to you as an employer.

How to apply?

To read more about the role, you can download our job description on this page. If you would like any further information, or to apply for this role please submit a full CV and covering letter by email on [email protected].  

Please note that we may consider applications as they are submitted and therefore applicants are encouraged to apply as soon as possible to avoid any disappointment that may be caused by the vacancy closing sooner than advertised.