Professional Clients

CIOB members are qualified construction management professionals who uphold the highest standards in construction. They will bring valuable skills and experience to your construction team.

CIOB Client Guide

Leading Projects in the Built Environment 

Being a construction client isn’t just about creating the right building for the right price within the right timeframe. It is also an opportunity to solve some of the biggest economic, ethical and ecological problems we face today.

Construction clients play a pivotal role in our collective efforts to raise standards, improve collaborative working, encourage innovation and push towards net zero.

Our Client Guide: Leading Projects in the Built Environment explains how projects are generally structured and managed, and what to look out for along the way, empowering clients with the knowledge and skills they need to succeed. It is aimed primarily at construction clients tasked with running larger projects but the principles apply to all clients regardless of project size.  

It will be particularly useful if you are new to the process as it will help you to get the building blocks right from the start.

Drawing on CIOB members’ experience, the focus is on best practices and guidance that can be applied within the commercial and regulatory context to improve outcomes and create more value. 

CIOB Client Guide Cover

Courses & Learning

Free CPD
Putting The Value Toolkit Into Practice
1 hour
CIOB Academy Course
Client Project Manager
5 hours
CIOB Academy Course
Conflict Resolution and Settlement
1 day

Additional Resources 

The Value Toolkit

Historically, a construction project’s success has been measured against two benchmarks – time and cost. The Construction Innovation Hub's Value Toolkit provides a suite of tools to support value-based decision-making across the whole investment lifecycle.

The Building Safety Act

The UK’s Building Safety Act, which was granted royal assent in April 2022, makes ground-breaking reforms to give residents and homeowners more rights, powers and protections. Keep up to date with your responsibilities as client.

The Construction Playbook (Public Sector Projects)

The Construction Playbook captures commercial best practices and specific sector reforms outlining the UK government’s expectations of how contracting authorities and suppliers, including the supply chain, should engage with each other. These are set out in 14 key policies for how the government should assess, procure and deliver public works projects and programmes which all central government departments and their arms-length bodies are expected to follow on a ‘comply or explain’ basis.  

Zero Carbon Future (LETI Client Guide)

The Low Energy Transformation Initiative (LETI) is a voluntary network of over 1,000 built environment professionals, working together to put the UK and the planet on the path to a zero carbon future.  The LETI Client Guide for Net Zero Carbon Buildings pulls together key details from numerous LETI documents and publications, which cover the ways in which briefing, designing, procuring, constructing, occupying, managing and valuing buildings must change. Putting the client at the centre, these changes are identified and mapped in this guide, against the RIBA Plan of Work.

The Construction Playbook (Private Sector Projects)

This playbook has been produced by the Construction Productivity Taskforce. The Taskforce brings together leading figures in the construction industry – clients, contractors, supply chain members and designers – to undertake practical interventions that improve productivity in the construction industry.

Guide to Sustainability in the Built Environment 

Our new sustainability guide for built environment professionals offers practical tools and strategies to help readers embrace sustainable practices during the planning, construction and ongoing operation of a building to support national and global efforts to reach net zero, while also improving the environment for surrounding communities. 

Including Net Zero Carbon Targets in Procurement 

This guidance has been drafted for public sector or quasi-public sector bodies, to provide a framework for how net zero carbon targets can be assessed as part of the procurement process and be included in contracts.

CIOB Client Champions

We work closely with appointed CIOB Client Champions who are recognised for delivering excellence in their particular sector. They generously give up their time and expertise to help us create and promote resources that will benefit less experienced clients, end-users and society at large.

CIOB Client Champions:

  • Publicly endorse the CIOB client strategy
  • Share expertise and insights
  • Contribute to roundtables and surveys, shaping the future of the industry
  • Promote collaboration, innovation, skills development and growth
  • Encourage the recognition of outstanding achievements through the CIOB Client Award

Discover our Client Champions

Work with CIOB Chartered Members

CIOB is a mark of quality you can trust. Whether you need a company to build your project or a consultant to manage the project (or elements of it) on your behalf, you will be in safe hands with a CIOB Chartered Company Member. They are run by qualified professionals who strive to meet the highest standards of service delivery and client care.

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About the CIOB

The CIOB is the largest and most influential construction management and leadership professional body. Our role is to lead, influence and collaborate across industries, working to improve the quality of life for the users and creators of our built environment, globally.

CIOB members work worldwide in the development, conservation, and improvement of the built environment. Our professional and vocational qualifications mark the highest levels of competence and professionalism.

Our commitment to clients is to provide you with relevant, ‘best-practice’ learning and development resources to help you achieve successful project outcomes which create lasting value.

Working with CIOB Chartered members, (individual or company), throughout your project, will put you in safe hands.

Celebrating Success

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CIOB Client of the Year 2024: Ministry of Justice (MoJ)

Clients are a critical component of any project, and clients that promote the production of buildings that have an impact on the wider environment and society are celebrated with the CIOB Client Award.

Market Insights

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Understanding Risk

Beth Revell highlights the pitfalls of unfair risk allocation in construction contracts, stressing the need for equitable distribution to ensure value-for-money outcomes.

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2-Part Blog For Education Clients

Being a construction client or contracting authority in the UK education sector is challenging. With the right leadership and engagement, though, it is still possible to get successful outcomes.