Data & CRM Operations Manager

Job title: Data & CRM Operations Manager
Location: Bracknell/Hybrid
Department: Digital, Data & Technology 
Working hours: Full-time, 36 hours per week

Contract type: Permanent 


About Us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.


About the Role

Joining us, you will be the CRM application lead within the business, leading the creation and operational delivery of Data and CRM strategies to include application, reporting, insight and process optimisation. Leading the definition of internal requirements and changes and building the right case for delivery of prioritised change in a planned way.  Lead on customer insight, persona and data collection and management offering expert guidance to internal stakeholders for maximisation of CRM value within the CIOB, emphasising a single view of the customers.


About You

The role would suit someone who has experience running a high-pressure live support service, including coordination of day-to-day operational and project support, changes, and the delivery of emergency response to unexpected, high-impact incidents or problems. Extensive experience in hands-on leadership of Data and CRM teams delivering excellence in internal process management and delivery to internal and external customers. You will be leading on data, systems and innovations, shaping and implementing CIOB’s data and systems roadmap, taking the lead in corporate working groups and project teams, and promoting best practice and innovation in dealing with challenging situations.


Why Work For Us?

We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a friendly, flexible, and welcoming working environment, where we’ll show you that we’re committed to your well-being and to your development within your role.

We’ll offer you a fantastic range of benefits – from access to a great pension scheme through to a variety of health and wellbeing schemes, and we’ll make sure that you’re constantly learning throughout your time with us. We hold a Silver Investors in People Award – which we really hope will show you our commitment to you as an employer.


How Do I Apply?

To read more about the role, you can download our job description on this page.

To apply for this role please submit a full CV and cover letter by email to [email protected].

Please note:

We may consider applications as they are submitted and therefore applicants are encouraged to apply as soon as possible to avoid any disappointment that may be caused by the vacancy closing sooner than advertised.