Apprenticeship End Point Assessment Coordinator
Job Title: Apprenticeship End Point Assessment Coordinator
Working Hours: Full Time, 36 hours per week
Contract Type: Permanent
Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.
About the Role
As an Apprenticeship End Point Assessment Coordinator, you will use your customer service and administrative skills to coordinate end point assessment (EPA) service while keeping to our client’s standards. This role also coordinates and provides support to the apprenticeship manager ensuring that the highest standards are maintained in the delivery of EPA services and compliance with the conditions for being the registerer of End-Point Assessment Organisations (EPAOs).
Key Responsibilities will include:
- Acting as a key point of contact for potential external stakeholders through a range of communication channels (e.g., emails, phones, etc) providing support, advice, and guidance
- Following up on any enquiries and expressions of interest to encourage EPA agreement with potential Apprenticeship partners
- Effectively managing EPA end-to-end process from apprentice registrations to certifications, whilst providing an excellent customer service
- Attending business development and marketing events when required to promote EPA services and providing advice and guidance to existing and new business
- Ensuring accurate and up-to-date records are kept, effectively using the EPA management system
- Collaborating and monitoring feedback from employers, training providers, and apprentices at the end of the EPA process
- Producing management information reports and submitting data to regulators to enable effective performance management.
The ideal candidate will hold the followings skills and/ or experience:
- Excellent written and verbal communication skills; able to demonstrate communication with diverse stakeholders to deliver customer service externally/ internally
- Administrative skills and ability to work on own initiative, organising and prioritising own workload, and ability to work with deadlines in sometimes pressurised environment
- Demonstrable excellent customer service skills and the ability to build and maintain strong working relations at various levels of seniority
- Knowledge of systems and processes used in customer service or office environment
- Previous experience of working within a membership or awarding organisations, or educational environment is desirable but not essential.
Why Work For Us?
We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a friendly, flexible and welcoming working environment, where we’ll show you that we’re committed to your personal wellbeing and to your development within your role.
We’ll offer you a fantastic range of benefits – from access to a great pension scheme through to a variety of health and wellbeing schemes; and we’ll make sure that you’re constantly learning throughout your time with us. We hold a Silver Investors in People Award – which we really hope will show you our commitment to you as an employer.
How do I apply?
To read more about the role, you can download our job description on this page.
We may consider applications as they are submitted and therefore applicants are encouraged to apply as soon as possible to avoid any disappointment that may be caused by the vacancy closing sooner than advertised.
The CIOB is a Disability Confident Committed employer.