Member & Customer Services Advisor
Working Hours: Full Time, 40 hours per week
Contract Type: Permanent
Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.
About the Role
The CIOB is now looking for a Member & Customer Services Advisor to effectively respond to inbound enquiries from members, employers and customers, ensuring a first class and personalised experience is delivered. Contributing to delivering an exceptional service and improved customer satisfaction and retention rates, you will encourage conversion and members to attain Chartered membership, ultimately contributing to the delivery of our growth targets.
We’re looking for an individual who has excellent communication skills and demonstrable experience in a busy and varied customer service role. Able to deal confidently with people at all levels, developing positive working relationships with team members, colleagues and other departments, you will have excellent telephone call handling skills and be a strong team player who can effectively manage and prioritise a busy workload.
You’ll also be IT literate to include familiarity with MS Office (including MS Teams), CRM software and web applications and have an aptitude for learning new IT systems quickly. You’ll have good administration skills with a keen eye for detail and be able to deliver accurate, high quality work within well-defined processes and procedures.
Why Work For Us?
We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a really friendly, flexible and welcoming working environment, where we’ll show you that we’re committed to your personal wellbeing and to your development within your role.
How Do I Apply?
To read more about the role, you can download our job description on this page.
Please note that we may consider applications as they are submitted and therefore you are encouraged to apply as soon as possible.