Qualifications Administrator

Job title: Qualifications Administrator
Location: London/Hybrid
Department: Academy
Working hours: Full-time, 36 hours per week
Contract type: Permanent


About Us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.

About the Role

As Qualification Administrator, you will be responsible for administering all matters relating to the teaching and learning activities of designated qualifications, ensuring effective procedures are documented and adopted for dealing with enquiries, applications, registrations, inductions and many more. The post will lead to achieving high-quality and timely services to delegates, tutors, and staff relating to the designated programmes/ modules and beyond. You will play a key role in the development of our client’s Academy Training Team.

Key Responsibilities will include:

  • Developing, documenting, and implementing policies and procedures for all aspects of delivering designated programmes
  • Managing extension requests, appeals, complaints, and regional adjustments and processing as appropriate
  • Processing all students’ registrations and certification requests
  • Working closely with the Training Manager and Training Co-ordinator to support the timetabling for all designated courses
  • Monitoring course forums to ensure students’ enquiries are answered by either their tutors or our client academy
  • Assisting Training Executives with course webinar delivery
  • Updating and briefing Training Managers and Tutors on student application procedures and module/ programme procedures


About You

Our ideal candidate will have/be:

  • Knowledge of qualifications (Ofqual regulated) administrative systems and processes
  • Previous experience in administration in higher/ further education or teaching and learning environment desirable but not essential
  • Programme administration including dealing with students/ customer enquiries is desirable but not essential


Why Work For Us?

We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a friendly, flexible and welcoming working environment, where we’ll show you that we’re committed to your personal wellbeing and to your development within your role.

We’ll offer you a fantastic range of benefits – from access to a great pension scheme through to a variety of health and wellbeing schemes; and we’ll make sure that you’re constantly learning throughout your time with us. We hold a Silver Investors in People Award – which we really hope will show you our commitment to you as an employer. 


How Do I Apply?

To read more about the role, you can download our job description on this page.

To apply for this role please submit a full CV and covering letter by completing our online application. If you would like any further information, please contact us by email on [email protected] .

Please note that we may consider applications as they are submitted and therefore you are encouraged to apply as soon as possible.