Senior Desktop Support Engineer

Location: Bracknell / Home Based – Hybrid Working
Department: IT
Working Hours: Full Time, 36 hours per week
Contract Type: Permanent

About us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people globally? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.


About the role

Joining us as Senior End User Computing Engineer, you’ll be responsible for the day-to-day smooth operation of the internal end user computing infrastructure, providing skilled hands-on technical support, escalation support and mentoring of junior technicians, and the monitoring and reporting of the ticket management system.

You will be providing invaluable end-user support to the whole organisation of approximately 185 members of staff, working within a small IT Department. As a point of escalation, you will assist a desktop support technician, and ensuring that all incidents and requests are properly logged, categorised, and prioritised and that they are responded to and resolved within our SLA and that our users are kept informed throughout. You’ll work with the IT Manager to improve processes and provide reporting and narratives to give insight that helps ensure a high level of customer satisfaction and repeat issues are kept to a minimum.

This role will be based in the Bracknell office, with a hybrid working approach, offering flexibility with working from home as well as attending the Bracknell office as and when needed with occasional visits to the London office.


About You

We’re looking for someone with excellent skills and experience working for a small to medium organisation, providing desktop level support for a workforce that is located across the office, home and internationally. Your experience will include supporting a Windows 10 environment with Office 365 cloud services and applications, basic network troubleshooting, Apple iPhone support, Active Directory (on-premised and Azure AD) user administration, Microsoft Teams, and other technologies, typically found in a desktop environment, using remote tools such as TeamViewer or Splashtop.

You are highly organised and pro-active, with a strong desire to successfully close tickets and complete project work. You will have a continual service improvement mindset and will always consider if something can be done differently or better to ensure better outcomes. Friendly, approachable, and easily understood, with exceptional customer service skills - able to deal with all levels in the business. You’ll have a strong desire to learn and be open to opportunities to take on additional responsibility and grow within our team.


Why Work For Us?

We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a friendly, flexible and welcoming working environment, where we’ll show you that we’re committed to your personal wellbeing and to your development within your role. We also hold a Silver Investors in People Award – which we really hope will show you our commitment to you as an employee.

Last but not least, we’ll offer you a fantastic range of benefits which we are really pleased to list below:

  • Generous Holiday - Your work/life balance is important and time away from work to rest and recharge is vital to your wellbeing and general happiness. We are pleased to offer when you start 25 days holiday plus bank holidays, which will then increase with service years all the way up to 29 days holiday! We also tend to close over the Christmas period so you could look to see an extra 3-4 days off each year as well, which is on top of your basic holiday as mentioned above.
  • Birthday Day Off - No need to use your base holiday to book your birthday off, we are pleased to add one extra day for you to take on/near your birthday.
  • Length of service anniversary day off - We want to celebrate length of service at the CIOB, so we offer a day off in the year you achieve each subsequent five-year length of service anniversary (for example 15, 20 or 25 years)
  • Pension Contribution and Pension Advice - Alongside your health and wellbeing, we believe strongly that it’s important for all of us to plan for the future, so we are really proud to make a contribution on your behalf via our pension scheme. In addition, we also work with and pay for professional pension advisors to help offer you advice on your pension.
  • Employee Assistance Programme - Sometimes we need help and don’t know where to look for it. The service gives you confidential telephone helplines available 24 hours a day, 7 days a week.
  • Private Medical Insurance - In addition to all that the NHS can offer, our comprehensive medical insurance cover offers access to private medical treatment and facilities; often leading to a quicker diagnosis and treatment.
  • Health Cash Plan - This scheme allows you to claim cashback for everyday healthcare needs such as dental check-ups, eye tests, physio treatment and much more (annual limits apply). This scheme also offers other retail and leisure discounts.
  • Life Assurance - We offer a multiple of your basic annual salary, as per your contract.
  • Learning and Development - We’ll make sure you are constantly learning and developing with us, whether it be a qualification/training course or simply learning from others at team CIOB- your development is important and we invest a lot of time and money into this.


How Do I Apply?

To read more about the role, you can download our job description on this page. 

To apply for this role please submit a full CV and covering letter by completing our online application. If you would like any further information, please contact us by email on [email protected].

Please note: We may consider applications as they are submitted and therefore applicants are encouraged to apply as soon as possible to avoid any disappointment that may be caused by the vacancy closing sooner than advertised.